The terms and conditions below apply to all coaching, mentoring and therapy services provided by Scott Lester Woods (“The High Performance Therapist”), to any individual or organisation (“the client”) and constitute the contract for the service to be provided by Scott Lester Woods for the client. The term ‘high performance therapy’ as here used covers life coaching, personal coaching, personal development, trauma recovery, executive coaching, hypnotherapy, NLP, solution focused therapy and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.

In the spirit of good practice, when you are purchasing High Performance Therapy services from me, I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All High Performance Therapy services and communication, email or otherwise, delivered by myself, Scott Lester Woods, as well as information on this website (www.thehighperformancetherapist.com) are meant to help you work through negative thought, negative behaviours, limiting beliefs and to overcome it in order to move forward into happiness, well-being and abundance. High Performance Therapy is not a substitute for professional mental health care or medical care. The term ‘high performance therapy’ as used here covers life coaching and personal coaching, but it also extends to executive coaching and business coaching for clients.

Scott is continually striving to ensure the standard of service he provides to its clients remains excellent. At the end of the High Performance Therapy process, or series of High Performance Therapy sessions, the client will be asked to complete a feedback form and testimonial.

High Performance Therapy Disclaimer
In committing to High Performance Therapy with me, you acknowledge the following:
You understand that the High Performance Therapy services you will be receiving from your High Performance Therapist are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your High Performance Therapist is not acting as a mental health counsellor or a medical professional.
For legal purposes, you understand that hypnotherapy is currently an unregulated industry and that your High Performance Therapist Is not “licensed “ by any UK body even though the sessions may take place in England or elsewhere in English.
You understand and agree that you are fully responsible for your well-being during your high performance therapy sessions and subsequently, including your choices and decisions.
You understand that high performance therapy is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment.
You understand that all comments and ideas offered by your high performance therapist are solely for the purpose of aiding you in achieving the defined goals you create with your high performance therapist. You have the ability to give your informed consent, and hereby give such consent to your High Performance Therapist to assist you in achieving such goals and understand that results are not guaranteed.
You understand that to the extent our work together involves personal development, career or business, your High Performance Therapist is not promising outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.

Data Protection
You understand that your High Performance Therapistwill protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your High Performance Therapist Is ordered by a court to provide information or to testify, he will do so to the extent the law requires.

Data Security
You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Zoom and any other technology.

Waiver
You hereby release, waive, acquit and forever discharge your High Performance Therapist, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your High Performance Therapist as a result of the advice given by your High Performance Therapist or otherwise resulting from the High Performance Therapy relationship contemplated by this agreement.
You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions
The High Performance Therapy schedule will be arranged between the High Performance Therapist and the client and can be booked up to 1 month in advance. Scott will recommend the frequency of High Performance Therapy sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the High Performance Therapy journey by mutual agreement, in accordance with the terms set out in this agreement.
After the initial agreed upon package of sessions is complete, sessions will be provided on a session by session basis.
In return for the fees payable by the client (or by a third party on their behalf), Scott agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first High Performance Therapy session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Scott to discuss any concerns and see if they can be resolved before the first High Performance Therapy session. Participation by any individual in the first High Performance Therapy session constitutes acceptance of these terms and conditions.

Format of Sessions
Sessions are by phone either via Zoom, WhatsApp audio or by telephone direct. The High Performance Therapist is open to other formats by mutual agreement. Scott is responsible for ensuring that he is available for consultation at agreed times.
The length of each session set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the High Performance Therapist has no commitments immediately following the session.

Session Fees
Scott’s current fees are stipulated on the website and made clear at the time of booking. He reserves the right to change these from time to time. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.

Dates and Times of Sessions
The date and time of the first session and any subsequent session will be registered on the online agenda (“Calendly”) maintained on the website. Scott agrees to maintain his availability to match that presented by the website, and to honour the sessions booked through the “Calendly” online bookings platform.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms
Fees can be paid online by debit or credit card, or by using the “Stripe” payments gateway linked to the “Calendly” bookings platform. Alternatively payments by standing order or by bank transfer may be made by mutual agreement.
Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by email.
Fees are payable in advance of each high performance therapy package unless otherwise agreed. Where payment has not been received by Scott in advance of a high performance therapy session ,Scott is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Between Sessions
Scott may assign the client tasks or exercises to complete between High Performance Therapy sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact Scott by e-mail between sessions to seek clarification regarding anything arising from a High Performance Therapy session or for administrative purposes (e.g. where a client needs to rearrange a High Performance Therapy session or make a payment). Additional high performance therapy can also be provided between sessions but Scott has the right to add an additional charge for this where he sees fit. Scott will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions
If a client needs to rearrange a High Performance Therapy session, they should provide at least 48 hours notice. No refunds will be given to clients for unused High Performance Therapy sessions unless 48 hours notice has been given. In exceptional circumstances Scott may need to rearrange a High Performance Therapy session. In those instances he will also give the client 48 hours notice where practical.
Where a client pays for a session or sessions in advance, they must have the High Performance Therapy session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

Confidentiality
Personal information or business information supplied by clients in High Performance Therapy sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Scott can decide to terminate the service to the client early or refuse or be unable to provide further High Performance Therapy sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Scott where practicable and will be refunded any advance payments made for High Performance Therapy sessions not yet provided.

Responsibilities
Scott will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Scott has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of High Performance Therapy sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life, career or business or to achieve their desired outcomes or goals.

Variation of Terms & Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Scott and the client and confirmed by Scott in writing by email or letter. In other cases, Scott may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further High Performance Therapy sessions, they may withdraw from the service immediately by giving notice in writing by email and they will then be entitled to a full refund of any fees paid in advance for High Performance Therapy sessions not yet provided. Such notice will be effective on receipt by Scott.

Governing Law
This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

Feedback
Feedback about the service is welcomed and can be given during a therapy session or by writing to info@thehighperformancetherapist.com